Intermediate or Senior Business Advisor

Chez Intact, les occasions de vous épanouir sont partout. Nous nous engageons à soutenir votre parcours pour relever des défis uniques et explorer de nouvelles opportunités, tout en vous offrant un programme de récompenses globales axé sur votre bien-être. Cela fait partie de notre Promesse Employé : vous aider à évoluer avec nous.

Le salaire de la personne retenue pour ce poste sera déterminé selon un ensemble de facteurs, dont : l’expérience professionnelle, les compétences, la contribution anticipée quant au poste, l’équité interne, etc. L’échelle salariale présentée ci-dessous est pour une semaine de travail de 35 heures et pourrait s’appliquer à la majorité des différents profils de candidats, mais nous encourageons les candidats se situant en dehors de cette zone salariale à postuler.

Échelle salariale (sans s'y limiter):

Boni annuel cible, basé sur le salaire de base, avec un versement potentiel pouvant aller jusqu’au double de la cible (selon la performance individuelle de l’employé et les résultats financiers de l’entreprise):

À propos du poste

We are looking for an Intermediate or Senior Business Advisor to join our team!

There are two positions to be filled. We would like to fill one permanent position and one temporary position for a 12-month contract.

As an Intermediate or Senior Business Advisor within our Strategy & Transformation team, you will play an important role in enhancing our business process and operational effectiveness. In this dynamic role, you will help drive efficient processes to deliver unmatched customer service. Your continuous improvement mindset will be critical, as you will act as a representative for the Claims function. Highly autonomous and exceptionally rigorous, you strive for process excellence.

What you’ll do here:

• Lead projects with stakeholders across the Claims West operation to enhance efficiency and address operational challenges, while supporting the business in effective execution and change management

• Assess operational challenges by gathering inputs from teams, reviewing performance indicators, mapping processes, and identifying root causes

• Reimagine outcome-focused processes, clarify decision points, and lead portfolio-level performance

• Lead or contribute to process improvement initiatives from ideation through implementation and control of solutions

• Build relationships with stakeholders. Collaborate with teams and subject-matter experts to assess the current state and define the future state, leveraging a common methodological framework

• Optimize claims management models and ways of working to enhance operational efficiency and service quality

• Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front-line teams to senior executives

• Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation

• Promote a continuous improvement culture within the organization

• Monitor outcomes by tracking agreed performance measures and surfacing insights and trends; partner with reporting/analytics teams as needed

• Facilitate working sessions and workshops (e.g., process redesign, prioritization, decisioning) to align stakeholders on current state, future state, and next steps

• Connect and de-risk: Link initiatives with strong business acumen to identify risks and drive coherent execution

• Collect, research, extract, and structure data; perform statistical analyses (basic to advanced) and cost-benefit analyses; compile and synthesize results

• Leverage insights on industry trends and best practices to maintain a competitive edge and drive continuous organizational improvement

• Support on recurrent reports, including creation, development, modification, and production of reports in Excel, Power BI and other tools

• Create and present clear, concise, and persuasive data-driven narratives tailored to diverse audiences, including executive leadership, using tools like PowerPoint to ensure effective communication of complex insights

• Provide strategic recommendations and insights through executive-level presentations to leadership for informed decision-making

What you bring to the table:

• At least 5 - 8 years of experience in consulting, analysis, management, or a comparable role

• Lean Six Sigma certification (Green Belt or Black Belt) is an asset

• Experience in the insurance sector; experience in claims is an asset

• Ability to combine strategic thinking with rigorous delivery execution

• Excellent communication skills (verbal and written), including presenting, with the ability to translate complex data and concepts for diverse stakeholders

• Proven analytical skills, strong attention to detail, intellectual curiosity, and a continuous improvement mindset

• Strong interpersonal skills: team player with a positive attitude, ability to build relationships, and to give and receive constructive feedback

• Hands-on experience in project management and change management; ability to solve problems and influence to overcome resistance to change

• Intermediate-to-advanced proficiency with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint)

• Process mapping skills (intermediate to advanced); value stream mapping is an asset

• STEM education (science, technology, engineering, mathematics) preferred

• Comfortable with ambiguity

• No Canadian work experience required however must be eligible to work in Canada

#LI-Hybrid

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.

Cliquer ici pour d'autres informations importantes sur le processus d'embauche, y compris la vérification des antécédents, les candidats internes et le droit de travailler au Canada.

Merci de prendre note qu'Intact n'offre ni parrainage ni soutien concernant les démarches d'immigration, y compris, mais sans s'y limiter, les permis de travail fermés liés à l'entreprise. Les employés sont seuls responsables de veiller à leur admissibilité pour le poste spécifié et de maintenir cette admissibilité au travail.