UX/UI Designer

At Intact, there are opportunities everywhere to thrive. We’re committed to supporting your journey to take on unique challenges and try new careers, while providing a Total Rewards offering anchored around your well-being. It’s all part of our Employee Promise to help you grow with us.

Salary for the employee will be determined taking into consideration a number of factors including experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different employee profiles. However, we encourage employees who may fall outside of this range to apply as well.

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

About the role

Challenging the status quo takes creativity, passion, business acumen, and resilience. If you’re obsessed with elevating the customer experience through design, love the end-to-end design process, and thrive when your work spans physical, digital, and communications touchpoints, this role may be perfect for you!

We are looking for a UX/UI Designer to lead design for our renewal customer experience. You will sit in the Strategic Design team leveraging your design thinking obsession, exceptional UX and UI skillset, and your strategic mind to shape new experiences that delight our customers.

The renewal experience is one of the most complex and high-impact moments in our customer journey. In this role, you’ll turn a traditionally transactional touchpoint into a customer-first, multi-channel journey - making complex information easier to understand, decisions easier to make, and next steps unmistakably clear.

You’ll define the look, feel, and usability of key moments across the renewal experience, from information hierarchy and content design to interaction patterns and visual systems. Your work will directly influence how customers perceive our value, how confidently they take action, and how seamlessly they move across channels. If you’re a strategic, customer-obsessed designer who can move from insight to concept to testable design - and who cares as much about clarity and outcomes as you do about craft - you’ll thrive here.

What you’ll do here:

• Design customer communications and experience assets across channels

• Advocate for accessibility, user-centered design, and alignment with brand standards at every stage of a project

• Translate user research insights into reports, personas, journey maps, and service blueprints

• Produce design artefacts such as sketches, processes, user flows, wireframes, mockups, and prototypes

• Generate final assets and work with developers to implement and validate specifications

• Leverage and interpret design system libraries and design guidelines for multiple brands, while advocating for improvements alongside the design community

• Iterate designs based on performance and customer feedback

• Develop and test information architectures and content structures that enhance usability.

• Collaborate with stakeholders across the business from the earliest stages of discovery, using design-driven methods to shape the way we understand problems, develop insights, and deliver solutions

• Create and facilitate workshops to facilitate discovery, engage stakeholders, ensure alignment, validate concepts, etc.

• Partner with content, research, analytics, and channel owners to deliver the end-to-end solution from conception until launch, and iteration

• Present work to a variety of audiences, including executives and stakeholders, with confidence and clarity

• Elevate the team’s design practices and methodologies, while being an advocate for user-centered, data-driven design

What you bring to the table:

• At least 4 years of experience in UX and UI Design

• Expertise in interaction design principles, user-centered design, and information architecture

• Mastery of design tools (Figma, Figjam, MIRO, Axure, etc.)

• Capacity to understand complex business needs and to translate them into simple design requirements. Experience designing with business constraints

• Comfort working in iterative, experiment-driven environments

• Strong visual storytelling, presentation and communication skills

• Experience designing for customer communications and/or transactional journeys

• Experience in service design, or product design that spans multiple channels

• Experience in UX research is an asset

• Experience in the insurance industry is an asset

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country

• No Canadian work experience required however must be eligible to work in Canada

You might be a great fit if you:

• Care about the “why” behind an experience and love making it real through clear, usable, high-quality design

• Have designed in iterative environments where you weren’t just executing screens - you were shaping direction through concepts and testable ideas

• Read customer research and instantly see what it means for hierarchy, interaction patterns, and what to simplify or emphasize

• Want to own key moments in a new program, make a meaningful impact on customers, and grow your leadership through design influence

• Love working in a collaborative environment that has a strong focus on teamwork, creativity, innovation, and design passion

We encourage applicants to share a portfolio or work samples so we can better understand your creative approach and accomplishments.

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At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Employees are solely responsible for ensuring they are eligible to work on the specified role and for maintaining their work eligibility.