Unit Manager, SL Claims Development Program

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Unit Manager, Specialty Lines & Surety Claims Development Program to join our growing team!

This position is responsible for:
 

(1) Coordinating and overseeing the Specialty and Surety Claims Development Program; and
 

(2) Designing claims-specific training materials for all Learning & Development (L&D) initiatives.

The Development Program is a 12-month comprehensive curriculum aimed at recent graduates with little or no experience in claims. The program equips them with the essential skills for claims handling. This position will have a North American Specialty focus.  

What you’ll do here:

• Supervision:

  • Supervise and lead Claims Trainees by assigning tasks, providing training and guidance in collaboration with their line of business leading experts.

  • Oversee daily operations, including workload distribution, task prioritization, reporting, and performance monitoring (e.g. establishing and monitoring Key Performance Indicators).

  • Conduct performance evaluations, offer feedback and address development needs.

  • Participate in Trainee recruiting events with other managers.

  • Conduct reviews of Trainee’s claims files to ensure accuracy, completeness, and compliance with company policies and industry regulations.
     

• Training & Development:

  • Improve the Development Program by applying adult learning and instructional design principles and strategies (e.g. hands-on exercises, simulations, and case studies).

  • Lead the planning, design, development, delivery, and evaluation of learning materials for the trainee program and other L&D initiatives.

  • Coordinate speakers and conduct training sessions, workshops, and seminars.

  • Develop and monitor metrics to evaluate training effectiveness, gathering feedback to improve content.

  • Maintain and update training materials on learning systems.
     

• Collaboration:

  • Collaborate with the US Training Program Supervisor/team, internal L&D resources, line of business leaders and HR in Canada and the US.

  • Collaborate with technical leaders to develop training materials and address any challenges.

  • Act as a resource for skill development and questions.

What you bring to the table:

• High school diploma required; bachelor’s degree preferred or any combination of equivalent education and experience.

• 3-5 years of claims experience, including 1-3 years in a supervisory role.

• Holds the Authorité des marches financiers (AMF) license and familiar with the process of obtaining it (an asset).

• Experience with adult learning, instructional design, and project management (an asset).

• Excellent time management, prioritization, and high accuracy and follow-through on projects.

• Professional demeanor, able to work independently and collaboratively.

• Superior communication, organizational, and presentation skills.

• Proficient in Microsoft Office and adaptable to new technology.

• Strong customer relation skills.

• Bilingualism in English and French is required. Need to interact on a regular basis with English-speaking clients and colleagues across the country.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.