Unit Claims Manager - Surveillance
- Type:
- Full Time
- Location(s):
- Mississauga, Ontario
- Toronto, Ontario
- Ajax, Ontario
- Date Posted:
- Job ID:
- R153485
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
94,200 - 115,200Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
12%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
We are looking for a Unit Claims Manager – Surveillance, Investigative Services Unit (ISU) to join our team!
You will oversee the operations of the Ontario In-House Surveillance team. This team is part of the National ISU but will support other departments as required, including Casualty and Accident Benefits. You will provide expertise and leadership to ensure efficient and effective work processes and quality service while ensuring continuous improvement.
What you'll do here:
- Provide leadership and manage the operations of the Ontario in-house Surveillance Investigations team.
- Develop, support and focus on leading an engaged team.
- Review Investigation files and act in a consultative and advisory capacity on claims matters and technical issues that may include investigation, policy interpretation, settlement negotiation.
- Provide effective leadership, motivate staff and be responsible for hiring employees and delivering performance feedback.
- Demonstrate your analytical acumen, decision-making skills and develop structured action plans to move investigations forward.
- Work closely with the other Unit Claims Managers and employees in the Investigation Services Unit and other departments, including Casualty and Accident Benefits.
- Review the work and final products of your team; provide coaching, feedback and/or training as required.
- Oversee schedules, manage productivity and ensure Service Level Agreements are met.
- Conduct audits to ensure adherence with quality standards.
- Collaborate with leadership nationally to facilitate optimization and alignment of best practices.
- Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees.
- Lead and execute cross-functional projects that align with and advance key business objectives.
What you bring to the table:
- University degree or any combination of training and experience deemed relevant for the role.
- 1+ years in a management role is required.
- Demonstrated leadership skills including the ability to motivate, develop and coach staff.
- Flexible daily work schedules as the expectations may be outside of regular business hours on occasion.
- Investigation or Loss Prevention experience preferred.
- Experience in adjusting P&C Insurance claims is an asset.
- Investigation experience and familiarity with fraud trends is an asset.
- Familiarity with more than one line of business (AB, BI, Property, Auto) is an asset.
- Excellent analytical skills and attention to detail when managing policy, legal and regulatory interpretation and implementation.
- Strong communication and customer service skills with the ability to build relationships with all levels of staff.
- A sense of urgency in your work while multitasking, prioritizing tasks and effortlessly shifting priorities.
- The independent ability to manage remote employees and drive business results.
- Commitment toward ongoing self-development.
- Completed or working toward a Chartered Insurance Professional (CIP) designation is an asset.
Posting expires May 14th, 2026 11:59 PM EST.
This role is eligible for employee referral bonus. #myReferrals3000
#LI-Hybrid
#LI-MS1
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.