Unit Claims Manager - Investigative Services

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
 

About the role

We are looking for a Unit Claims Manager – Multiline, Investigative Services Unit (ISU) (6–12-month secondment) to join our team!

You will oversee the operations of the in-house Field, Triage and Multi-Line Investigations team to meet organization objectives. You will provide expertise and leadership to ensure efficient and effective work processes and quality service while ensuring continuous improvement. The successful candidate must be capable of supporting all sub-units within the ISU Claims team.

What you'll do here:

• Develop, support and focus on keeping a highly engaged team.
• Provide leadership and manage the operations of the in-house field, triage, multi-line investigations team.
• Review Investigation files and act in a consultative and advisory capacity on claims matters and technical issues that may include investigation, policy interpretation, settlement negotiation.
• Demonstrate your analytical acumen, decision-making skills and develop structured action plans.
• Provide leadership and manage the operations of the Unit to achieve key business goals. 
• Work closely with the other Unit Claims Managers and employees in the Investigation Services Unit.
• Establish and maintain productive business relationships and effective communication with other units, including claims and distribution. 
• Review the work and final products of your team; provide coaching, feedback and/or training as required.
• Collaborate with leadership nationally to facilitate optimization and alignment of best practices.

What you bring to the table:

• 2+ years in a leadership role required.
• Demonstration of a thoughtful approach to your career planning and proven trajectory towards a leadership role is required.
• Experience in adjusting P&C Insurance claims is an asset.
• Demonstrated leadership skills including the ability to motivate, develop and coach staff.
• Excellent analytical skills and attention to detail when managing policy, legal and regulatory interpretation and implementation.
• Strong communication and customer service skills with the ability to build relationships with all levels of staff.
• Ability to multi-task, organize and prioritize tasks, shifting priorities as needed.
• Commitment toward ongoing self-development.
• Investigation or Loss Prevention experience preferred.
• University degree or any combination of training and experience deemed relevant for the role.
• A sense of urgency in your work while multitasking, prioritizing tasks and effortlessly shifting priorities.
• The independent ability to manage remote employees and drive business results.
• Flexible daily work schedules as the expectations may be outside of regular business hours.
• Strong communication and comprehension skills when delivering information to customers, employees, other managers, and peers.

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.