Unit Claims Manager - Claims Analysts

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
 

About the role

We are looking for a Unit Claims Manager-Claims Analysts to join our team! 

This opportunity is a 1 year contract/secondment.

What you'll do here:

• Supervise, mentor, and develop the team of Quality Analysts and Specialists.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a collaborative and positive work environment.
• Oversee the assessment of claims for compliance with company policies and industry regulations.
• Review claims decisions for property and auto insurance to ensure accuracy and fairness.
• Implement and monitor quality assurance programs and standards.
• Identify trends and areas for improvement in claims processing.
• Collaborate with the leaders and senior leaders of Claims and other stakeholders.
• Develop strategies and initiatives to enhance claims quality.
• Present findings and recommendations to management.
• Liaise with other departments to address issues related to claims quality.
• Work with IT and data teams to leverage technology in improving claims processes.
• Serve as a key point of contact for external audits and reviews
• Ensure continuous professional development of the team members.

What you bring to the table:

• Minimum of 3 years of experience in claims management, ideally with experience in both property and auto claims.
• Proven experience in leading and managing a team.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in claims management software and MS Office Suite.

This posting expires 15/August/2025 at 11:59pm EST

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.