Senior UX Researcher - Temporary assignment

At Intact, there are opportunities everywhere to thrive. We’re committed to supporting your journey to take on unique challenges and try new careers, while providing a Total Rewards offering anchored around your well-being. It’s all part of our Employee Promise to help you grow with us.

Salary for the employee will be determined taking into consideration a number of factors including experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different employee profiles. However, we encourage employees who may fall outside of this range to apply as well.

Salary range (but not limited to):

Annual bonus (permanent employees only):

About the role

Our growing team is looking for a Senior UX Researcher to join our growing team!

What you'll do here:

• Collaborate with our multidisciplinary teams: Work closely with product, design, and data teams (web analytics, business intelligence, and marketing research) to: 1/identify information gaps; 2/create and manage your research roadmap, and more broadly; 3/ensure the entire design and development process is user-centered.

• Lead user research: Plan, design, and conduct user research studies to gather deep insights into users’ needs, behaviors, and motivations.

• Analyze and synthesize data: Analyze qualitative and quantitative data collected during research and synthesize findings to deliver strong strategic recommendations that account for technological constraints.

• Produce reports and presentations: Communicate research results clearly and concisely through detailed reports and presentations to influence decision-making and guide design strategies.

• Stay on top of tools and methods: Keep up to date with the latest trends, best practices, and tools in user research and user experience (UX).

• Mentor: Mentor junior researchers by sharing your knowledge and accelerating the development of the skills needed to conduct effective research.

• Champion a culture of excellence and UX: Advocate for the importance of user research and UX across the organization by operationalizing the full range of methods offered by the team.

What you bring to the table:

• Minimum of 5 years of experience in user research.

• Mastery of user research methods (qualitative and quantitative): usability testing, semi-structured interviews, comparative studies, card sorting (open and closed), longitudinal studies (e.g., diary studies), surveys, focus groups, and facilitation of co-creation workshops.

• Industry knowledge (asset).

• Proficiency with research tools such as usertesting.com, Optimal Workshop, Qualtrics, Dovetail, etc. (asset).

• Proficiency in statistical methods (asset).

• Rigor—we strive for excellence to help our digital products overperform.

• Business performance orientation: tracking KPIs, analyzing market trends, etc.

• Strategic thinking in user experience and business.

• Excellent verbal and written communication; ability to present findings at the executive level.

• Team player, strong collaboration skills, openness to feedback.

• Proactive attitude; able to work autonomously and handle ambiguity.

• Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Employees are solely responsible for ensuring they are eligible to work on the specified role and for maintaining their work eligibility.