Senior IT Technical Advisor - Network

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Joining our team means playing a key role at the heart of our brokers’ network infrastructure. As a true technical reference, you will help optimize the performance, reliability, and security of the environments while supporting day-to-day operations. You will work across the entire lifecycle of changes and incidents, drive automation to improve efficiency, and contribute to high-impact continuous improvement projects for our brokers.

What you'll do here: 

• Provide recommendations to improve overall network performance.

• Ensure an appropriate level of reliability for technology and operating systems to meet the company’s current and future needs.

• Handle change requests (RFCs), service requests, problem resolution, and incidents.

• Participate in patch management (configuration changes, migration, etc.) in accordance with current security standards.

• Participate in various projects to improve our infrastructure and support business development.

• Rigorously maintain team standards to ensure continuity of operations.

• Develop, implement, support, and document automation to increase the efficiency of platform management.

• Be available for on-call support (rotation).

• Document various activities and procedures in accordance with established standards.

• Provide high-level technical expertise to support the cloud network stack operations team in all its activities.

• Provide technical assistance, training, and mentoring to junior-level engineers and technicians.

• Deliver quality customer service internally and externally in line with the company’s values.

• Participate in documentation processes, including network diagrams, staff and vendor contact information, and the use of monitoring, asset, and inventory management tools.

• Collaborate with managers to establish standards in line with company guidelines and ensure follow-up on those standards.

• Assist with escalated issue resolution and actively participate in problem management activities.

What you bring to the table: 

• At least 5 years of networking experience in cloud environments, Palo Alto firewalls, VPN, DNS, and SDN.

• At least 1 year of experience with Terraform, Ansible, and automation.

• A degree in computer networking or technology, or any equivalent combination of education and experience.

• Customer-service orientation with the ability to project an energetic, professional, and welcoming image.

• Ability to meet deadlines and manage sensitive and high-stress situations.

• Ability to identify issues and help develop strategy and tactical plans for various departmental initiatives.

• Ability to prioritize and organize work effectively.

• Expert-level knowledge of network administration, architecture, and engineering in mission-critical environments for large-scale server deployments.

• Knowledge of a wide range of networking equipment, including but not limited to routers, switches, firewalls, DDoS mitigation, console servers, and load balancers.

• Exceptional analysis, design, and problem-solving skills.

• Excellent documentation and communication skills.

• Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country. 

• No Canadian work experience required however must be eligible to work in Canada 

#LI-Hybrid 

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.