Senior Claims Adjuster - Based in Grande Prairie or Surrounding Areas

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

80,700 - 98,700

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

10%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Are you an experienced Multi-Line Claims Adjuster ready to take the next step in your career? We're looking for a Senior Claims Adjuster to join our team, and we want someone who knows the Grande Prairie community. This role requires you to be located in Grande Prairie or its surrounding areas.

About the Role: You’ll be at the forefront of assisting a diverse range of customers who’ve experienced losses to their personal or commercial property, equipment, businesses, and more. Guiding them empathetically through the claims process, you'll collaborate with vendors, contractors, appraisers, and other experts. Your empathy, strong listening skills, business acumen, and organizational effectiveness will be crucial in managing a variety of commercial claims to completion.

Key Responsibilities:

• Analyze information, interpret insurance policies, determine coverage, and assess damages.
• Develop comprehensive action plans for claims.
• Manage financial aspects, including setting reserves and ensuring prompt settlements aligned with Intact's policies.
• Communicate clear and concise directions to vendors.
• Collaborate with experts such as appraisers and engineers to drive claims forward.
• Deliver outstanding customer service to both external and internal clients.
• Keep up-to-date with Intact’s insurance products and services.

Requirements:

• Location Requirement: Must reside in or be willing to relocate to Grande Prairie or surrounding areas.
• At least 3 years of experience in the Insurance Industry or a related field (such as Property Management, Restoration & Building Construction, Property or Equipment Appraisal, Loss Prevention, Corporate Finance, or Legal & Regulatory).
• A passion for learning and career growth in the insurance industry.
• Adaptability in a fast-paced, evolving environment.
• Excellent customer service skills, along with strong written and verbal communication abilities.
• Self-motivation and capability to excel in a dynamic setting.
• Forward-thinking and innovative mindset.
• Strong organizational skills and results-driven attitude.
• Proficient negotiation and conflict management skills.

If you are ready to bring your expertise to our team and make a difference in the Grande Prairie area, we want to hear from you! Apply today to join us in providing exceptional claims service.

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.