Customer Service Rep II

Salary for the employee will be determined taking into consideration a number of factors including experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different employee profiles. However, we encourage employees who may fall outside of this range to apply as well.

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

About the role

We are looking for a Customer Service Rep II to join our growing team!

What you'll do here:

• Answer call and email inquiries in a timely manner and adhere to service standards and maintain quality interactions

• Act as a subject matter expert for our Intact systems & products, including any system enhancements or new product launches

• Support the use of Intact's Broker Technology including Contact, eDocs, Broker Portal & EDI Download

• Log calls and identify potential training needs, system issues and system response times

• Based on these technical trends & feedback from brokers on underwriting issues, provide recommendations to improve processes

• Liaise with internal business partners on training requirements for usage improvement improve usage and Broker experience

• Maintain usage reports on services & call types

What you bring to the table:

• At least 2 years experience in a customer service role

• Prior call center and insurance experience is considered a strong asset

• Working towards Chartered Insurance Professional (CIP) designation considered an asset

• Passionate about customer service and delivering an exceptional experience over the phone on a high volume queue line

• A problem solver who will identify needs, troubleshoot effectively, and take accountability for providing solutions

• An excellent written and verbal communicator

• Strong team player with a positive attitude, with adaptable time management skills

• High computer literacy, including working knowledge of MS Office product suite

• No Canadian work experience required however must be eligible to work in Canada.

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Employees are solely responsible for ensuring they are eligible to work on the specified role and for maintaining their work eligibility.