Représentant, Service client - Centre d'expertise numérique (Bilingue)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Date d'embauche : 23 Mars 2026
Horaire : 40 heures/semaine, sur un quart de soir.

Vous aimez aider les gens et vous avez un intérêt marqué pour la technologie? Nous sommes à la recherche d’agents au service à la clientèle bilingue pour notre Centre d’expertise numérique!

 

Le Centre d’expertise numérique est une équipe nationale, dynamique et orientée service client. En vous joignant à nous, vous deviendrez un expert en soutien technique auprès de notre clientèle du programme automériteMC de belairdirect.

Vous travaillerez du lundi au vendredi, de 11 h 00 à 20 h 00, avec une rotation d'un samedi sur quatre de 8 h 00 à 17 h 00 bénéficiant d'une prime de soir de 6%

Ce que vous accomplirez chez nous :

• Répondre à des appels téléphoniques entrants en démontrant un service à la clientèle hors pair.
• Vous serez le premier point de contact téléphonique pour nos clients, au sein de notre équipe AutomériteMC.
• Répondre aux questions des clients et faire des ajustements liés à leur compte client.
• Promouvoir le libre-service en aidant et guidant les clients à travers les différents outils disponibles en ligne ou sur leur application mobile.
• Envoyer des documents ou copies de polices aux clients.
• Répondre aux différents besoins des clients tels que répondre aux questions générales, procéder avec les ré adhésions après une annulation et résoudre les problèmes rencontrés par la clientèle.

Ce que vous mettrez à profit :

• Au moins 6 mois d’expérience
• Habiletés démontrées avec les systèmes informatiques et les applications sur Apple et Android
• Expérience dans un environnement de centre d’appel (atout)
• Autonomie, dynamisme et forte habilitée en communication
• Bonnes connaissances informatiques –  Suite Microsoft Office et autres
• [Bilingue (français et anglais)] Nécessite de répondre aux appels et de fournir une prestation de services à une clientèle anglophone sur une base régulière
• Aucune expérience de travail au Canada requise, mais nécessité d’avoir l’autorisation de travailler au Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.