Property Claims Adjuster II, Field

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

69,200 - 84,600

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Property Claims Adjuster II- Field, you’ll be at the heart of what we do best: helping people. You’ll work alongside a passionate and diverse team of adjusters who are experts in helping customers get back on track after a loss.

Your empathy and impressive skills will be a great addition to our team, and we’ll give you exciting opportunities to investigate and manage complex claims and losses for both our personal and commercial lines of business. Plus, we have multiple different roles within Claims, and that means tons of opportunity for you to grow your career in ways that are meaningful for you.

What you’ll do here:

• Conduct on-site inspections and investigate low complexity personal and commercial lines claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties
• Handle Field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.  
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively
• Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
• Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

What you bring to the table:

• 1 to 5 years experience handling personal and/or commercial property claims.
• University degree or college diploma and/or equivalent business experience.
• A valid Class ‘G’ drivers license with a good driving record.
• Ability to travel on short notice.
• Previous experience in the field is an asset.
• You are an excellent communicator with a passion for customer service.
• You are highly knowledgeable of personal and/or commercial insurance products.
• You are a skilled investigator and critical thinker.
• You are a self-motivated goal seeker; you love a fast pace and interesting challenges.
• You are an independent, analytical expert who can problem solve under pressure.
• You are an organizational ace – You keep detailed documents, records of interviews with policy holders and witnesses, research, reports, and communications.
• You are an outcome owner who can take appropriate action and be accountable for their decisions.

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.