Product Owner - Contact Billing

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

94,200 - 115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Product Owner to join our Contact Billing Team!

We are seeking a dedicated professional with a strong understanding of agile methodologies and a background in product management to join our dynamic team. Experience with Guidewire BillingCenter is a strong asset for this role. You will play a crucial part in shaping the future of our contact billing products, collaborating closely with business and technical teams to deliver solutions that drive business value.

What you'll do here:

• Strategic Product Leadership

  • Define and champion the product vision and strategy in collaboration with stakeholders

  • Translate complex billing business requirements into clear, actionable product roadmaps

  • Ensure alignment between business objectives and technical delivery

• Backlog Management & Prioritization

  • Own and maintain a healthy, well-prioritized backlog that balances business value, technical dependencies, and team capacity

  • Define epic purposes and collaborate with Business Analysts to establish realistic development timelines

  • Conduct story mapping and estimation sessions, ensuring stories are clear, detailed, and properly documented in Jira

  • Communicate backlog priorities and rationale effectively to all stakeholders

• Agile Delivery & Sprint Management

  • Focus on the “why” behind each backlog item, articulating business impact and alignment with product vision

  • Partner with the Scrum Master to remove impediments and guide the team toward achieving Release and Sprint goals

  • Actively participate in all Scrum ceremonies (planning, daily standups, reviews, retrospectives)

  • Lead sprint reviews, evaluating deliverables against acceptance criteria and ensuring quality standards are met

• Team Collaboration & Leadership

  • Inspire and guide the team to deliver high-quality products that meet business objectives

  • Foster a collaborative environment where team members understand priorities and feel empowered to contribute

  • Provide clear direction and timely feedback to ensure efficient project execution

• Stakeholder Communication

  • Maintain transparent, proactive communication with stakeholders regarding progress, challenges, and timelines

  • Facilitate discussions between business and technical teams, ensuring mutual understanding

  • Collaborate cross-functionally on rollout strategies for new products and features

  • Coordinate with peer Product Owners on dependencies and shared initiatives

• Risk Management & Quality Assurance

  • Identify and mitigate product quality concerns early in the development cycle

  • Propose and implement corrective actions when issues arise

  • Ensure deliverables meet defined acceptance criteria and quality standards

• Change Management

  • Act as a positive change agent, helping teams and stakeholders adapt to new approaches and evolving requirements

  • Navigate ambiguity with confidence and help others do the same

What you bring to the table:

• Bachelor’s degree or equivalent combination of education and relevant experience

• 5-8 years of product management or product ownership experience.

• Experience working in product mode and project mode (an asset)

• Insurance background (an asset).

• CSPO or Product Owner certification (an asset).

• Experience with Guidewire BillingCenter or other insurance billing systems (an asset)

• Excellent communication and interpersonal skills (oral and written).

• Planning methodology and relevant experience with proven knowledge of Agile methodology.

• Proficiency with Jira, Word, Excel, and PowerPoint.

• Ability to manage multiple priorities and work effectively in cross-functional teams

• For candidates in Quebec: Bilingualism (English/French) required for regular collaboration with English-speaking colleagues nationwide.

• No Canadian work experience required; however, must be eligible to work in Canada.

Important: Working hours are based on Eastern Time Zone.

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.