Manager, Surety Operations

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

109,900 - 134,300

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

A Surety career is an opportunity to define Intact’s Specialty Solutions offering and expand our business beyond $20 billion of total annual premiums. Leverage your insurance or financial background and strong people skills as you grow your career and solve the exciting challenges that each day brings in managing complex risks. Be part of a team whose size and sophistication help separate us from the competition in the space and contributes to our growing leadership in the Specialty Solutions market both in Canada and globally.

The Manager is responsible for leading and managing a team of Surety Underwriting Assistants to ensure operational efficiency and effectiveness. This role involves overseeing the development and implementation of strategic initiatives, managing team performance, and fostering a collaborative environment to optimize processes and meet business objectives.

What you will do:

• Provide leadership, processing guidance and oversight to the Surety Underwriting Assistants (UA) team, ensuring alignment with the company's strategic objectives.

• Mentor, coach, and develop team members, fostering professional growth and skill development.

• Manage team performance by conducting performance reviews and career developing discussions.

• Lead continuous improvement of operational workflows to enhance service and effectiveness.

• Manage and oversee key projects, particularly those related to Surety IT initiatives, ensuring timely execution and successful outcomes.

• Analyze performance data and metrics to make informed decisions and recommendations for process improvements.

• Facilitate open communication channels within the team and across departments to ensure cohesive operations.

• Manage key relationships with our critical partners in Distribution located across the country.

What you bring:

• University degree or college diploma in Business Administration, Finance, or a related field.

• Minimum 3-5 years of experience in a management or supervisory role within the insurance or financial industry.  

• Proven ability to lead, motivate, and develop a high-performing team.

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

• Excellent written and verbal communication skills, with proficiency in presenting to and engaging with various audiences.

• Demonstrated problem solving abilities, attention to detail and decision making.

• Experience with process improvement methodologies and tools.

• No Canadian work experience required but must have authorization to work in Canada

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.