Manager, Engineering - Claims (West)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Our claims team is looking for a Manager, Engineering - Claims (West) who will manage a team based in the West region of Intact Insurance. The manager will supervise the technical aspects of claim files for the preparation of structural plans following a loss, to identify the origin and cause of insurance claims pertaining to building, envelop and structural damage, fire, material failure, mechanical engineering or mechanical systems.

Workplace – At one of our offices in the West (Vancouver, Calgary, Edmonton)

Hybrid work arrangement that involves regular travel.

What you will do: 

• Manage, develop, and mobilize the engineering team in Alberta and British Columbia to achieve business objectives.
• Provide coaching, regular follow-ups and feedback to team members.
• Mentor your team's technical and professional skills and facilitate continuous learning by developing solid professional development plans for your employees.
• Implement procedures and policies and ensure that they are followed while ensuring that they meet those of the professional orders of the team members.
• Manage the team's budget and material resources by maintaining exceptional customer service, while meeting the company's financial and productivity goals.
• Develop, recommend, and implement management and organizational initiatives to support business strategies, including organizational structure changes and process/technology improvements.
• Maintain strong business relationships with suppliers/vendors and other key partners.
• Collaborate with the Claims, Subrogation and Legal teams.
• Develop policies, strategies, budgets and short- and long-term plans to facilitate work-in-progress, process improvement, client relations and other needs.
• Carry out mandates for our in-house experts and collaborate with our building appraisers and claims adjusters. If necessary, carry out mandates for our external experts retained by Intact.
• Assist the claims team in order to quickly and efficiently guide the continuation of the settlement in the case of claims related to a building.
• If necessary, meet with insureds to fully understand the circumstances of their claim, investigate, and document the cause, provide an opinion, and intervene to contribute to the resolution of the conflict during the claim by providing technical insight.
• Liaise with other internal and external engineers and scientists on technical matters.
• Need to interact on a regular basis with colleagues and clients across the country.

What you bring to the table: 

• University degree in engineering or a combination of education and relevant experience.
• Member of the Professional Engineers Association in Alberta and British Columbia or have the professional status for licensing.
• Have a minimum of five (5) years of experience in the field of consulting for the cause and origin of insurance claims.
• Team management experience including remote management (an asset).
• Advanced knowledge of codes and standards related to buildings and structures.
• Demonstrates inspiring leadership and is adept at sharing the company's vision.
• Ability to generate commitment and mobilization from your team.
• Ability to lead projects and manage change.
• Ease at building relationships based on trust and collaboration both internally and externally.
• Demonstrates good analytical and decision-making skills, as well as a strong tolerance for stress.
• Excellent ability to work in a team and create lasting interpersonal relationships.

#LI-Hybrid

#LI-LA1

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.