Manager, Engineering - Claims - Ontario

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

138,500 - 169,300

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Our claims team is looking for a Manager, Engineering - Claims (Ontario) who will manage a team based in the Ontario region of Intact Insurance. The manager will supervise the technical aspects of claim files for the preparation of structural plans following a loss, to identify the origin and cause of insurance claims pertaining to building, envelop and structural damage, fire, material failure, mechanical engineering or mechanical systems.

Workplace – At one of our offices in Ontario (GTA and Ottawa)

Hybrid work arrangement that involves regular travel.

What you will do: 

• Manage, develop, and mobilize the engineering team in Ontario to achieve business objectives.

• Provide coaching, regular follow-ups and feedback to team members.

• Mentor your team's technical and professional skills and facilitate continuous learning by developing solid professional development plans for your employees.

• Implement procedures and policies and ensure that they are followed while ensuring that they meet those of the professional orders of the team members.

• Manage the team's budget and material resources by maintaining exceptional customer service, while meeting the company's financial and productivity goals.

• Develop, recommend, and implement management and organizational initiatives to support business strategies, including organizational structure changes and process/technology improvements.

• Maintain strong business relationships with suppliers/vendors and other key partners.

• Collaborate with the Claims, Subrogation and Legal teams.

• Develop policies, strategies, budgets and short-and long-term plans to facilitate work-in-progress, process improvement, client relations and other needs.

• Carry out mandates for our in-house experts and collaborate with our building appraisers and claims adjusters. If necessary, carry out mandates for our external experts retained by Intact.

• Assist the claims team in order to quickly and efficiently guide the continuation of the settlement in the case of claims related to a building.

• If necessary, meet with insureds to fully understand the circumstances of their claim, investigate, and document the cause, provide an opinion, and intervene to contribute to the resolution of the conflict during the claim by providing technical insight.

• Liaise with other internal and external engineers and scientists on technical matters.

• Need to interact on a regular basis with colleagues and clients across the country.

What you bring to the table: 

• University degree in engineering

• Member of the Professional Engineers Ontario or have the professional status for licensing.

• Have a minimum of five (5) years of experience in the field of consulting for the cause and origin of insurance claims.

• Team management experience including remote management (an asset).

• Advanced knowledge of codes and standards related to buildings and structures.

• Demonstrates inspiring leadership and is adept at sharing the company's vision.

• Ability to generate commitment and mobilization from your team.

• Ability to lead projects and manage change.

• Ease at building relationships based on trust and collaboration both internally and externally.

• Demonstrates good analytical and decision-making skills, as well as a strong tolerance for stress.

• Excellent ability to work in a team and create lasting interpersonal relationships.

#LI-Hybrid

#LI-LA1

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.