Manager, Digital Product, Mobile App & Client Center

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

118,700 - 145,100

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Are you a visionary leader with a strong “user centric product mindset” and a passion for digital? Do you thrive in a dynamic, collaborative environment where your expertise can make a tangible impact? If so, Intact Lab has an exciting opportunity for you!

As a Manager, Digital Product, Mobile App & Client Center at Intact Lab, you will play a pivotal role in shaping the future of digital platform experiences. You will lead a talented team of product management and collaborate closely with other managers and cross-functional teams to design and deliver best in class experiences that aim to facilitate customer onboarding, drive self-serve adoption, and increase digital engagement. Your contributions will drive the evolution of our digital products, ensuring they meet the highest standards of excellence and innovation.

 

What you'll do here:

 

As Manager, Digital Product, Mobile App & Client Center, you will play a critical role in defining and executing the roadmap to increase digital adoption, personalize customer support, and promote the informational and transactional capabilities and value-added features of the platforms. Reporting to the Director, Product and Design – Platforms, your main responsibilities will include:

 

• Lead, coach and inspire a multidisciplinary product management team (Product Owners and IT-Business Analysts).

• Lead your team in understanding business needs, customer needs and pain-points, effectively translating them into impactful strategies and concrete opportunities.

• Detail the product roadmap with your team to increase adoption of digital platforms, informational features, self-serve tasks and value-added features.

• Foster a “product-mindset” and elaborate data-driven strategies in close collaboration with your team members and teams in data analytics, design, and user-research.

• Build and foster alignment across stakeholders around the strategies, execution, and plans to operationalize the roadmap for all our brands.

• Collaborate with other management members to implement strategies, set goals and performance indicators, coordinate deliverables and sequence dependencies.

• Conduct recruitment and mentoring initiatives, one-on-one meetings, performance reviews, and individual career development planning.

 

What you bring to the table:

• Bachelor's degree in business administration, product or user experience management, or any equivalent combination of education and experience.

• At least 10 years of relevant experience, with more than 5 years in product management roles.

• At least 5 years of experience in managing professionals.

• Proven experience in product management, particularly in digital, mobile apps, self-serve or insurance industry.

• Strong leadership skills with a track record of successfully managing and developing high-performing teams and improving practices in product management.

• Excellent collaboration and communication skills, with the ability to work effectively across diverse teams.

• Strategic thinker with the ability to translate complex ideas into actionable plans.

• Proficiency in data analysis and the use of analytics to drive product decisions.

• Passion for innovation and a relentless drive for excellence.

• Experience with Agile Scrum development methodologies.

• Bilingual (French and English): Need to interact on a regular basis with colleagues across the country.

• No Canadian work experience required, however must be eligible to work in Canada.

 

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.