IT Process Engineering Specialist, Tech+Lab Business Office

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for an IT Process Engineering Specialist to join our growing team within the Tech+Lab Business Office. Responsible for analyzing, designing, and implementing solutions that optimize the efficiency of technological processes, the Process Engineering Specialist works to enhance the overall performance of the organization by closely collaborating with the Tech+Lab teams.

Reporting to the Manager, Transformation Enablement and IT Project Governance, and as a member of a collaborative team, the ideal candidate challenges the status quo, builds relationships, and leads initiatives that improve business and technological processes.

What you'll do here:

• Analyze existing processes to identify improvement opportunities

• Design optimized processes that align organization goals with operational capabilities

• Integrate new technologies to enhance processes

• Develop and manage process improvement initiatives

• Support the adoption of new practices

• Evaluate process performance after implementing changes and make adjust as necessary

• Implement key performance indicators to track process results evolution

• Present process analysis results to organization stakeholders

• Facilitate workshops and brainstorming sessions to foster collaboration and stimulate innovation

• Establish strong interpersonal relationships with peers and key stakeholders

• Propose continuous improvements to optimize the organization’s processes

What you will bring to the table:

• Bachelor's degree in Computer Science, Business Administration, or any combination of education and equivalent experience

• At least 5 years of experience in process design and improvement, preferably in an IT environment

• In-depth knowledge of computer systems and emerging technologies

• Analytical skills and the ability to solve complex problems

• Experience with Lean Six Sigma methods or other process improvement techniques

• Proven ability to collaborate and work in a team

• Innovative mindset, creativity, and strong critical thinking

• Ability to work independently

• Proven facilitation and communication skills

• Bilingualism (French and English) – Need to interact regularly with colleagues across the country

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.