Incident Prevention Analyst

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

The IT Incident Prevention Analyst is responsible for maintaining the stability and security of the company's IT infrastructure by identifying potential threats and implementing proactive measures to prevent incidents before they occur. This role demands a high level of technical expertise and strategic thinking to ensure seamless and reliable IT operations.

What you'll do here: 

• 24/7 availability on rotation to respond to and resolve incidents affecting IT availability promptly.

• Collaborate with IT teams to understand the dependencies and critical components of IT services.

• Analyze system performance data and reports to identify trends, potential issues, and areas for improvement.

• Work closely with support teams to investigate and mitigate the root causes of service disruptions.

• Maintain accurate documentation related to IT availability, including configuration details, monitoring processes, and incident response procedures.

• Identify and assess risks to IT availability and develop strategies to mitigate potential disruptions.

• Work closely with other IT teams, including network, security, and system administration, to ensure a holistic approach to availability management.

• Collaborate with vendors to address issues related to third-party services impacting IT availability.

• Regularly review and update availability management processes and procedures to incorporate industry best practices.

What you bring to the table: 

• Bachelor’s degree in information technology, Computer Science, or a related field.

• Proven experience in IT availability management or a related role.

• Strong understanding of IT infrastructure, including servers, networks, and databases.

• Familiarity with monitoring tools and IT service management frameworks (e.g., ITIL).

• Excellent problem-solving and analytical skills.

• Effective communication and collaboration skills.

• Certifications such as ITIL, Certified Information Systems Security Professional (CISSP), or Certified Information Systems Auditor (CISA) may be beneficial.

• Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country. 

• No Canadian work experience required however must be eligible to work in Canada 

#LI-Hybrid 

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.