Director, Software Development – Personal Lines

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

161,600 - 197,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

20%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Personal Lines is where most Canadians meet Intact. At Canada’s largest provider of property and casualty insurance, our Personal Lines technology organization builds and runs the systems behind every quote, policy, change and renewal — millions of customers counting on us to be there in good times and in bad. 

 

We are looking for a Director, Software Development to lead one of our Personal Lines value streams. You will lead several squads and the managers who run them, and you will own the outcome end to end: delivery to your business partners, the architecture and technical health of your systems, the portfolio and the investment behind it, and the growth of the people doing the work. 

 

This is a role at the intersection of technology and people. Our ideal candidate is a selfless and passionate advocate for our teams, our customers, our success and the technological vision of our group — someone who can hold long-term direction, stakeholder delivery and individual careers in balance, and succeed in all three. 

 

You will report directly to the Vice-President, Personal Lines, Transformation & Architecture, and join an organization of roughly 370 people alongside a peer group of Personal Lines directors. You’ll have the mandate, visibility and decision authority to match the accountability — and you’ll work shoulder-to-shoulder with our business partners, Intact Lab, and our Data & AI teams. 

 

Ready to lead transformative change? Apply now if you have a proven track record of driving improvements in productivity, innovation, quality and predictability — and you want to do it at real scale. 

 

What you will do here: 

 

Delivery & business outcomes 

• Own end-to-end delivery for your value stream — commitments made, commitments kept — with the authority to make the calls that get us there. 

• Partner closely with your business sponsors and counterparts to turn business objectives into a clear, sequenced technology roadmap that meets future needs. 

• Define and track the metrics that matter — delivery flow, quality, reliability — and use them to keep improving, rather than to report activity. 

 

Leading leaders 

• Contribute to a great work environment through exemplary leadership: coach and grow your managers and our emerging leaders and build the bench behind them. 

• Own talent for your value stream — hiring, development, performance and career growth — and create the psychological safety that lets people take smart risks and learn out loud. 

• Work in close collaboration with the other Personal Lines directors to raise the bar on engineering practices and keep us coherent across teams. 

 

Architecture & technical health 

• Create and promote a long-term architectural vision for your systems that is scalable, resilient, and aligned with Intact’s business needs and industry best practices. 

• Own your technical product backlog and technical health roadmap — and deliver on it, including modernizing and retiring the legacy that is holding us back. 

• Lead within our federated architecture model, where decisions sit close to the teams doing the work and coherence is earned rather than mandated. 

 

Portfolio, priorities & investment 

• Lead portfolio management and prioritization for your value stream, in close partnership with our business groups, the IT Business Office and Finance. 

• Own the budget: build a credible plan, manage to it, and make transparent trade-offs when reality moves. 

• Say no well — protect capacity for technical health and the work that compounds, not only the work that shouts loudest. 

 

AI in how we build 

• Drive the adoption of AI across the product development lifecycle — not only in the coding, but in how we discover, design, test, ship and support. Remove bottlenecks end to end rather than accelerating a single step. 

• Set the example others follow: use AI in your own work, make it safe and normal for your teams, and share what actually works. 

 

Transformation & a product-centric operating model 

• Lead your part of our journey to a product-centric technology operating model — one that seamlessly integrates feature development, operations, security and reliability in the same teams. 

• Push us toward continuous delivery, with the ambition of going from idea to production in a day. 

• Collaborate across departments — Operations, planning, Tech and Intact Lab — to break silos and align technology goals with overall corporate objectives. 

 

Trust, resilience & compliance 

• Keep the systems Canadians depend on stable, secure and available — with a serious approach to observability, incident response and operational discipline. 

• Build regulatory and compliance requirements into how your teams work rather than bolting them on, and partner with security and compliance to mitigate risk. 

 

What you bring to the table:

 

• A bachelor’s degree in computer science, software engineering, or an equivalent combination of education and experience. 

• Demonstrated experience in a management position at a Director level, including managing managers in a software engineering organization and leading transformation. 

• In-depth knowledge of software engineering principles, processes and practices — and the credibility to hold a real technical conversation with your best engineers. 

• A track record of leading change that moved the needle on productivity, quality, predictability and delivery flow. 

• Hands-on familiarity with driving AI into how teams design, build, test and ship. 

• Strong skills in critical thinking, decision-making and problem solving, with attention to detail — and the judgment to know when detail matters. 

• Strong communication and stakeholder management — the ability to influence, negotiate and build genuine consensus across business and technology. 

• A strong overall technologist who has a passion for learning and growing every day. 

• A strong ambassador of Intact’s Values and Leadership Success Factors. 

• For candidates located in Quebec, bilingualism (French / English) is required – Need to interact on a regular basis with colleagues across the country. 

• No Canadian work experience required however must be eligible to work in Canada. 

 

#LI-Hybrid 

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.