Director, Claims Operations (Accident Benefits)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As the Director, Accident Benefits Operations, you will work closely with the Vice President, Atlantic Claims Division and collaboratively with the Claims Directors to drive growth, productivity, profitability, and quality customer service.  In this role, you will use your expertise, passion and experience as a people manager to inspire your team to exceed standards, creating an engaging, supportive and positive environment along the way. 

This opportunity can be based in any of the following office locations:  St John’s, NL / Dartmouth, NS / Dieppe, NB.

What you'll do here:

• Create a vision for the team and engage employees in the outcome.
• Build relationships with Senior Executives and influence their decision-making.
• Identify and grow Intact’s talent and leadership pipeline through your thoughtful and effective approach to employee career development, performance management, and mentorship.
• Partner in leading the Atlantic Accident Benefits team to successful achievement of overall objectives.
• Direct team resources to ensure efficient and effective delivery of quality and effective management of files and customer service while measuring and monitoring progress.
• Establish and refine best practice workflows and procedures to support consistent and fair claims settlements.
• Lead the discussion, development and execution of the AB Action Plan and Results with Senior Executives.
• Act as a strategic member of the Atlantic AB Claims team to set strategy, priorities and direction.
• Manage overall staffing, workforce planning, and leadership of the claims team, motivating them to achieve objectives and keeping everyone well-informed along the way.
• Ensure effective work processes, proper reserving practices, and effective indemnity and legal expense control.
• Prepare and follow up on operational budgets and develop strategies to achieve our overall expense budget.
• Work with other departments on special initiatives and projects, provide input on project committee and steering committees, as required.
• Participate in the establishment of objectives included in business plan and implement required structures to realize regional claims objectives in line with business strategies and organization's financial, material and human resources.
• Build and maintain strong working relationships with all levels of management and staff and use influence and negotiation skills to gain support, achieve consensus and foster engagement.
• Create and communicate vision for the team and engage the team in the outcome.
• Oversee the recruitment and development of staff in the department.
• Lead and inspire the team. Develop opportunities for career pathing; identify and develop emerging leaders; and direct and assist team with goals.

What you bring to the table:

• 7-10 years related experience, preferably in Accident Benefits.
• 3-5 years managerial experience as a People Manager.
• Excellent communication and interpersonal skills with all levels of staff.
• Superior problem solving and analytical skills, balanced with strong decision-making abilities.
• Ability to influence at all management levels both within and outside the organization.
• Proven success in leading and inspiring others through vision and values.
• Superior skills in negotiating, gaining commitment and building strategic relationships.
• Sense of urgency and willingness to manage a changing schedule due to unpredictable events.
• Positive attitude while adapting to changing priorities and taking ownership of work.
• Strategic thinker and solutions oriented.
• CIP (Chartered Insurance Professional) preferred.
• University degree or any combination of training and experience deemed relevant for the role
• Travel within the Atlantic region is required.

This posting expires 5/August/2025 at 11:59pm EST

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.