Director, Intelligent Operations

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are seeking a dynamic Director of Intelligent Operations to lead transformative change within our technology operations. This role is essential for enhancing operational agility, implementing innovative solutions, and establishing a reliable operational framework through strategic collaborations and advanced data strategies.

As the Director of Intelligent Operations, you will play a critical role in partnering with Lines of Business (LOBs), Risk, and other enterprise partners. You will drive the delivery of Intelligent Operations capabilities, ensuring all operational initiatives are aligned with business strategies to achieve superior outcomes. Your leadership will foster a cohesive and agile operational ecosystem that adapts to evolving business needs.

What you'll do here: 

Strategic Leadership and Change Management

• Transform our tech operations into an adaptive, insight-driven environment central to strategic decision-making and growth.

• Engage proactively with LOB leaders, Risk, and tech teams to align operational strategies with business objectives, ensuring strategic initiatives are executed effectively.

• Develop and manage robust communication channels across enterprise stakeholders, serving as the primary point of contact for strategic alignment.

Delivery Leadership

• Oversee the full delivery processes of Intelligent Operations, ensuring successful project and outcome execution.

• Collaborate with LOB champions and senior management on aligning business strategies, value and risk tracking, and developing actionable roadmaps.

• Ensure transparency and accountability by tracking progress against portfolio milestones and managing communication across teams.

Operational Resilience and Reliability

•  Embed resilience into operational practices, ensuring continuity and reliable performance in a dynamic environment.

•  Implement Site Reliability Engineering (SRE) practices and utilize observability tools for real-time monitoring and decision-making.

Optimization and Efficient Innovation

• Enhance operational efficiency with smart technologies, reducing effort through automation and continuous process improvements.

• Cultivate a culture of agility and lean principles, encouraging cross-functional collaboration and ownership to drive swift and effective outcomes.

Agility and Collaboration

• Foster a bias for action and continuous improvement by implementing best practices that streamline delivery success.

• Leverage Jira and other tools to manage, track, and report on project progress, identifying bottlenecks, and ensuring team alignment with goals.

Accountability and Quality Assurance

• Maintain high quality standards by holding teams accountable for meeting timelines and milestones.

• Proactively manage dependencies and facilitate problem-solving to address challenges and impediments effectively.

• Prepare and deliver comprehensive C-level reports on operational achievements, risks, and progress towards deliverables.

Development of a Collaborative Ecosystem

• Build and sustain strategic partnerships across the enterprise, integrating complementary skills and fostering innovation.

• Manage alliances to enhance service offerings and adapt swiftly to operational demands.

What you bring to the table: 

• Transformational Leadership: Proven ability to lead strategic change within technology operations, encouraging innovation and agile methodologies.

• Technical Acumen: Expertise in data-driven processes, optimizing system performance, and enacting strategic operational changes.

• Assertive Stakeholder Engagement: Strong ability to collaborate with LOB leaders to ensure seamless integration and strategic alignment.

• Commitment to Reliability: In-depth understanding of SRE principles and observability practices to maintain optimal system functionality.

• Bilingualism (French- English): For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.