Manager, Observability

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About the role

The Manager, Observability leads the enterprise observability platform, spanning logging, metrics/telemetry, tracing, topology, and analytics. They empower Tech and Lab teams to monitor effectively, with an emphasis on reliability, scalability, self service, and strong governance. The manager also collaborates closely with SRE leadership to broaden coverage and capabilities while consistently upholding standards and compliance.

What you'll do here:

Platform Stewardship, Standards, and Governance

• Own platform operations and roadmap (Elastic, Dynatrace, Micro Focus, Grafana).
• Manage capacity, cost, performance, and security.
• Govern logging, telemetry, tracing, topology, and data lifecycle/quality.
• Publish standards and guardrails; ensure compliance via gating and maturity checks.
• Align governance with enterprise architecture.
• Manage vendor relationships in collaboration with the Director.

Enablement, Community, and Collaboration

• Build partnerships across IT, application owners, infrastructure, and SDLC stakeholders.
• Coach on instrumentation, alert hygiene, dashboards, tracing, and topology.
• Lead the observability community and deliver shared trainings and templates.
• Communicate platform health, adoption, coverage, and outcomes.

Telemetry, Analytics, and Incidents

• Enrich signals with app, infra, and network data; apply anomaly detection and AI to reduce noise.
• Provide reusable dashboards, alert policies, runbooks, and instrumentation patterns.
• Strengthen incident response, major‑incident support and contribute to post‑mortems.
• Implement enhancements that lower detection time and MTTR.

Automation, Self‑Service, and SDLC Integration

• Automate provisioning, config‑as‑code, data onboarding, alerting, and visualization.
• Embed observability in CI/CD and pre‑release checks; promote “observability by default.”
• Support SRE goals by enabling SLIs/SLOs/SLAs and improving reporting.

People Leadership and Roadmapping

• Manage two Agile product teams and a 24/7 Operations Center.
• Develop talent and a culture of automation, reliability, and customer service.
• Maintain backlog and roadmap; prioritize features and cost; drive continuous improvement and report outcomes.

What you bring to the table:

• 6+ years in observability/platform engineering, with 2+ years leading ops/platform teams.
• Hands-on expertise with observability tooling (Elastic Stack, Dynatrace, Grafana, Micro Focus) and pipelines for logging, metrics, tracing, and topology.
• Experience building automation and self-service for observability (IaC, CI/CD, config-as-code) and integrating observability into the SDLC.
• Familiarity with multi-cloud (AWS, Azure, GCP) and on-prem environments; hybrid infrastructure visibility across Canada.
• Background in 24/7 operations and service management.
• Strong communication, stakeholder partnership, coaching, and vendor management skills.
• Experience with AI/ML anomaly detection and analytics in observability contexts.
• Familiarity with SAFe/Agile product management and platform roadmaps.
• Exposure to performance engineering and enterprise architecture standards.
• Relevant certifications (Cloud: AWS/Azure/GCP; ITIL/Service Management; Observability/SRE/DevOps).
• Bilingual (French and English): Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.