Unit Manager, Technical training

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

87,200 - 106,600

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Unit Manager, Technical training to join our growing national Claims Learning& Development team.
Reporting to the Director, National Claims L&D, you will play a key role in the performance and engagement of a team of trainers responsible for delivering technical training and supporting new Claims employees.

As a leader, you will work closely with all managers of the National Claims L&D team, and contribute to technical excellence and development of Claims teams’ capabilities, while taking into account the operational realities of Quebec and Atlantic.

What you will do

• Lead, support, and develop a team of trainers in an inclusive, motivating, and highly collaborative environment (planning, coaching, feedback, performance, skills development).

• Foster a culture of collaboration, continuous improvement, and customer/quality focus in the learning experience.

• Ensure optimal use of team capacity and contribute to priority planning.

• Lead the rollout and evolution of onboarding and technical training pathways for new Claims hires, in partnership with other members of the national Learning & Development team.

• Collaborate with other members of the national L&D team (Strategy, Content Creation, enablement, and other trainer teams) to ensure national consistency in approaches, while incorporating Quebec- or Atlantic-specific requirements when needed.  

• Build and implement performance indicators (KPIs, surveys, manager/learner feedback, dashboards) to continuously measure and improve training effectiveness, pathway quality, and the learner experience (relevance, engagement, satisfaction, on-the-job transfer).

• Contribute to training projects (updates, adjustments, pilots, rollouts) by applying facilitation best practices.

What you bring

• Minimum 4–5 years of management experience, with demonstrated ability to motivate, coach, and develop a team.

• Strong understanding of Claims operational realities in Quebec and Atlantic, including processes, practices, and on-the-ground challenges.

• A people-first leadership approach: you support the team with empathy, develop your people (coaching, development plans), and recognize contributions. You also provide clear feedback and address more sensitive situations quickly and respectfully.

• Experience in technical training, including delivery and facilitation in virtual and/or hybrid environments.

• Strong planning, organization, and logistics skills: you manage capacity, meet deadlines, and take ownership of results, even in an evolving context.

• Strong customer and quality focus: you ensure training facilitation is clear, useful, and aligned with operational realities to deliver an exceptional onboarding experience for new employees.

• Curiosity and continuous improvement mindset: you challenge the status quo, identify simplification opportunities, and optimize the learner experience through feedback and data.

• Collaboration and influence: you work effectively with Operations and national L&D partners to align messaging and advance initiatives.

• Comfort with digital tools and learning ecosystems (e.g., LMS/LXP, SharePoint, virtual classroom platforms, content design and development tools).

• Bilingualism (French/English) is required. Need to interact on a regular basis with colleagues across the country.

#LI-LA1

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.