Claims Manager, Accident Benefits

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

• Lead business performance: Set direction and drive results across Accident Benefits to achieve goals related to customer experience, operational efficiency, file quality, engagement, and cost control.
• Provide people leadership: Lead, coach, and develop Unit Claims Managers and leaders; support performance management, succession planning, talent development, and a strong culture of accountability and inclusion.
• Drive operational excellence: Oversee workflows, capacity planning, and resource allocation to ensure timely, compliant, and high-quality claim handling across the region.
• Strengthen technical quality: Act as an escalation point for complex Accident Benefits matters; provide guidance on claim strategy, entitlement, indemnity decisions, reserves, and settlement approach in alignment with best practices and company guidelines.
• Deliver financial stewardship: Monitor and report on productivity, expense management, and financial outcomes; implement strategies to support cost containment and appropriate indemnity management.
• Enable change and continuous improvement: Lead change initiatives, process improvements, and technology adoption; identify opportunities to improve cycle times, quality, and the overall claims experience.
• Ensure governance and compliance: Promote consistent application of standards, procedures, and regulatory requirements; monitor audit outcomes and implement corrective actions as needed.
• Build partnerships: Maintain productive relationships with internal partners (e.g. underwriting, legal, SIU, finance) and external providers to support timely and effective claim resolution.
• Promote brand and values: Champion the organization’s customer-first approach, values, and business principles in all interactions.

• Proven leadership experience in a claims environment (experience leading leaders is a strong asset).
• Accident Benefits technical expertise and/or significant experience managing Accident Benefits operations is an asset.
• Strong ability to drive performance through metrics, coaching, and operational planning.
• Demonstrated change leadership capability, including supporting adoption of new processes, tools, and technology.
• Strong knowledge of claims best practices, quality management, and risk/compliance expectations.
• Excellent communication, influence, and relationship-building skills with the ability to engage stakeholders at all levels.
• Strong decision-making, organization, and time-management skills; comfortable in a fast-paced environment with shifting priorities.
• Post-secondary education preferred; CIP designation (or working toward) is an asset.
• Strong computer proficiency and comfort using claims systems and digital tools.
• High integrity, accountability, and a collaborative, people-first leadership style.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.