Unit Claims Manager -Subrogation

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

94,200 - 115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Unit Claims Manager, Subrogation, to join our growing team!

As a Unit Claims Manager, you will manage the day-to-day operations of one of our Subrogation teams in our Mississauga office to achieve essential business goals and meet customer service expectations. You will lead a team of high performing and skilled Subrogation adjusters, who are responsible for the investigation, negotiation, and settlement of property and/or automobile physical damage subrogation claims.

What you'll do here:

· Manage the operations of a Subrogation team to achieve key business goals.  

· Provide leadership to the Unit. This includes communicating corporate philosophy, vision, and values; motivating staff to participate in Unit objectives; continuously keeping them informed of changes or new directions; and soliciting feedback regarding operations. Identify and coordinate assignments within the Unit. Provide guidance and feedback regarding performance.

· Facilitate continuous learning and development. Prepare and discuss yearly performance reviews with unit staff members. Participate in salary administration process for employees in the unit.

· Act in a consultative and advisory capacity on claims matters and technical issues such as liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for Subrogation claims. Resolve complex claims related issues and/or escalate problems according to company policies.  Ensure that corporate policies, claims standards, and procedures are followed.

· Maintain effective communication channels with other departments.  Liaise with other claims experts or management on technical and administrative issues.  

· Attend and participate in legislative/judicial hearings and alternate dispute resolution meetings. Authorize settlements of claims in accordance with authority limits.  

· Establish and maintain productive business relationships with vendors, service providers, and legal firms.  Attend to their concerns and issues.  

· Monitor performance to ensure compliance with professional and corporate standards. Remain current with industry trends, technical developments, services, and products.

· Identify improvement needs and recommend changes to policies and/or processes to improve business results and maintain competitiveness.

· Audit staff files and provide feedback and/or training as determined by this exercise. Where required, establish controls based on audit findings.

· Participate in the development and implementation of business plans for the Unit.

· Develop, recommend, and implement management strategies, organizational structure, and process/technology improvement initiatives.

What you bring to the table:

· 5 years P+C claims experience within Subrogation, Property or Casualty, and/or 2 years of leadership experience.

· Proven ability to lead, influence and to motivate and develop staff.

· Leadership skills including ability to motivate and coach team members.

· A sense of urgency in your work while multitasking, prioritizing tasks, and effortlessly shifting priorities.

· The independent ability to manage hybrid employees and drive business results.

· Strong relationship building and communication skills with all internal and external clientele.

· Analytical skills to deal with policy, legal and regulatory interpretation and implementation

Posting expires July 3, 2026 11:59 PM EST.

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid  

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Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.