Unit Claims Manager - Auto, Investigative Services Unit (ISU) (12 Month Secondment)

We are looking for a Unit Claims Manager – Auto, Investigative Services Unit (ISU) (12-month secondment) to join our team!

You will oversee the operations of the in-house Social Media Researchers and Surveillance team to meet organization objectives. You will provide expertise and leadership to ensure efficient and effective work processes and quality service while ensuring continuous improvement. The successful candidate must be capable of supporting all sub-units within the ISU Claims team.

What you'll do here:

• Develop, support and focus on keeping a highly engaged team.

• Provide leadership and manage the operations of the in-house Social Media and Surveillance investigations teams.

• Review Investigation files and act in a consultative and advisory capacity on claims matters and technical issues that may include investigation, policy interpretation, settlement negotiation.

• Demonstrate your analytical acumen, decision-making skills and develop structured action plans.

• Provide leadership and manage the operations of the Unit to achieve key business goals. 

• Work closely with the other Unit Claims Managers and employees in the Investigation Services Unit.

• Establish and maintain productive business relationships and effective communication with other units, including claims and distribution. 

• Review the work and final products of your team; provide coaching, feedback and/or training as required.

• Collaborate with leadership nationally to facilitate optimization and alignment of best practices.

What you bring to the table:

• 1+ years in a management role required.

• Demonstration of a thoughtful approach to your career planning and proven trajectory towards a leadership role is required.

• Experience in adjusting P&C Insurance claims is an asset.

• Demonstrated leadership skills including the ability to motivate, develop and coach staff.

• Excellent analytical skills and attention to detail when managing policy, legal and regulatory interpretation and implementation.

• Strong communication and customer service skills with the ability to build relationships with all levels of staff.

• Ability to multi-task, organize and prioritize tasks, shifting priorities as needed.

• Commitment toward ongoing self-development.

• Investigation or Loss Prevention experience preferred.

• University degree or any combination of training and experience deemed relevant for the role.

• A sense of urgency in your work while multitasking, prioritizing tasks and effortlessly shifting priorities.

• The independent ability to manage remote employees and drive business results.

• Flexible daily work schedules as the expectations may be outside of regular business hours.

• Strong communication and comprehension skills when delivering information to customers, employees, other managers, and peers.

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.