Associate Sales & Customer Service Agent -Intact Agency

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Workplace: Hybrid telework at the closest office to you (St-Hyacinthe, Montreal, Laval, Ottawa, or Quebec City).

3 months of training:

• Daytime schedule 35h/week

Post-training schedule:

• Full-time: 35h or 40h/week

• Work schedule will be determined monthly according to operational needs. Please note that the schedule may include day, evening, and Saturday shifts.

Working here means:

• Accelerate your career within a respected organization and an industry leader

• Receive paid training that will allow you to obtain your property and casualty insurance license from the Autorité des marchés financiers (AMF)

• Join a company where diversity and mutual support are at the heart of our values

• A comprehensive salary offer, with great flexibility in choosing your benefits

• Work from the comfort of your home (80% of the time)

• An inspiring and award-winning work environment that supports its employees and recognizes excellent work

• Exciting and ambitious projects and development opportunities to help you build your skills and advance your career.

• A comprehensive financial benefits package that recognizes your success.

• An industry-leading employee stock purchase plan with matching contributions equivalent to 50% of the net shares purchased.

• A flexible dress code that encourages you to be yourself.

• A wellness spending account providing an annual base amount of $600 to promote an active lifestyle.

What you will achieve with us:

• Play a key role in ensuring the best possible protection of our clients' most valuable assets by advising them to make informed choices and answering their questions about the products.

• Analyze client needs, promote products and services, and propose innovative choices and solutions.

• Guide auto and home insurance clients on insurance solutions.

In Quebec, our agents must pass their AMF certification to practice the profession. To be considered for our training program, you must meet one of the following requirements:

• You have obtained a DEC, a Bachelor's, or a Master's degree; OR

• You have obtained an AEC in Property and Casualty Insurance; OR

• You hold a DES AND have 3 years of full-time work experience in the Canadian market;

• If your diplomas were obtained outside Canada, it is imperative to have a comparative evaluation from MIFI.

What you will bring to the table:

• Team spirit

• Dynamic and customer-focused

• Developed advisory skills

• Strong communication and negotiation skills

• Excellent computer skills and the ability to juggle multiple computers at the same time

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.