Associate Sales & Customer Service - Travel

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

47,100 - 57,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for Sales and Customer Service Associates to join our growing Travel Operations team!

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit!

We’ll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after 18 months in the role. 

The successful candidates will be required to obtain their Accident and Sickness License and/or General License. Preference will be given to candidates holding an Accident and Sickness License or General License. These candidates will be provided focused training towards the achievement of becoming licensed insurance professionals and jumpstart their careers in a resilient industry full of opportunity.

Ready to take the driver’s seat in your career? Join our team and see how the sky’s the limit.

The start date for this hybrid position is June 5, 2026 and will be based out of our St. John’s, NL, and Sherbrooke, QC office locations. 

What you’ll do here:

• Work in a fast-paced computerized inbound customer center.

• Quote and sell travel insurance to new and existing clients nationally in accordance with our sales quality call flow, sales processes, and underwriting guidelines.

• Handle phone and email inquiries from existing clients in a professional and timely manner.

• Process insurance transactions in accordance with underwriting and compliance guidelines to meet quality expectations.

• Use established procedures and promote cross-sell of services.

• Obtain and/or maintain provincial licenses across all required Canadian jurisdictions.

What you bring to the table:

• Excellent organizational and customer service skills. 

• A natural communicator and understand how to listen and empathize with others. 

• Tech-savvy and comfortable working between different systems. 

• Ability to multi-task and stay cool under pressure. 

• Willingness to obtain an Accident and Sickness License and/or General License.

• No Canadian work experience required however must be eligible to work in Canada. 

• Experience in the Travel industry would be an asset.

• Able to work independently, as well as within a team, in a dynamic environment.

• Flexible to work a schedule of days, evenings, and Saturdays.

• Bilingual in French and English is considered a definite asset.

What we offer
 

• Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

• Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success.

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.

• An extensive flex pension and benefits package, with access to virtual healthcare.

• Flexible work arrangements.

• Possibility to purchase up to 5 extra days off per year.

• An annual wellness account that promotes an active and healthy lifestyle.

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• Inspiring leaders and colleagues who will lift you up and help you grow.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

#LI-Hybride

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.