Claims Consultant, Surety

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As a Claims Consultant, Surety, Central and Western Regions, you will work with a high-performing team of Specialty Lines Claims professionals. This team is responsible for the management and handling of Surety claims such as Contract Surety, Commercial Surety, Developer Surety and Home Warranty in a team environment. Your claims experience and drive for excellence will help you successfully work collaboratively in a team environment.  Your passion for surety claims to deliver coaching for junior staff, development and engagement will help strengthen team connections and contribute to maintaining Intact’s reputation for claims handling excellence.

Reporting to the Surety Claims Manager, you will be a part of our National Surety Claims Department and will work in a results-driven and highly rewarding environment to meet profitability and business objectives, and contribute to achieving the industry’s highest level of stakeholder satisfaction.

What you’ll do here:

• Oversee and handle complex claims on surety bonds including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.

• Maintain relationships and synergy with Surety Underwriting and provides client support on moderately complex claims related matters.

• Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims.

• Provides coaching to file handlers working on a specific exposure related to a complex default.

• Follow industry trends and collaborates with the Management team to develop strategies to proactively manage those trends.

• Can effectively navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.

• Demonstrates strong negotiating and problem-solving skills and following through to execution and resolution of a claim.

• Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.

• Manage internal and external resources such as legal counsel and consultants retained for claims handling assistance and apply expense mitigation for same.

• Assist management with driving changes as needed and help strategize initiatives for the department as they arise.

• Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business including internal and external stakeholders to ensure smooth relationships and delivering a second-to-none experience driven from our core values.

What you bring to the table:

• Legal degree is required.

• Minimum of 5 years of surety claim experience or 5-10 year experience in construction and contract law.

• Management, coaching and mentoring experience is an asset.

• Self-starter with the ability to work independently under minimal supervision

• Excellent analytical and decision-making skills with attention to detail

• Strong negotiation

• Ability to work well under pressure and meet deadlines

• Flexibility with travel, as required

This role is eligible for employee referral bonus. #myReferrals3000

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What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.