Citrix Advisor

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are seeking a highly skilled Citrix Advisor to join our IT Service Delivery Deployment team. In this pivotal hybrid role, you will leverage your deep technical expertise in Citrix and assume comprehensive ownership of our Virtual Desktop Infrastructure (VDI) platform.

You will be instrumental in maintaining, evolving, and ensuring the stability of our virtual desktop delivery platform, which is crucial for delivering a seamless experience for end users across the organization. As a key player in our transformation journey towards advanced technical operations, you will drive innovative solutions, enhance automation, and foster operational excellence.

What you'll do here: 

• Ensure the optimal performance, security, and reliability of our Citrix environments

• Administer the Citrix infrastructure (including Citrix Virtual Apps and Desktops, Citrix Cloud, PVS, FSLogix, WEM, StoreFront, and NetScaler).

• Troubleshoot and resolve complex Level 3 Citrix issues to minimize downtime and ensure a seamless user experience.

• Manage the deployment, patching, and administration of cloud-based resources, mainly in Azure, Google Cloud, and AWS, to enhance platform reliability and performance.

• Monitor and enhance performance using advanced tools such as ControlUp and Director.

• Lead deployments, configurations, and upgrades across the Citrix platform, ensuring smooth transitions and minimal disruptions.

• Support backend and frontend VDI tasks related to Windows 11 virtual environments.

• Collaborate closely with security, infrastructure, and innovation teams to drive forward-thinking technical initiatives.

• Oversee the VDI platform lifecycle.

• Improve our Citrix-based infrastructure to new levels of scalability and stability.

• Lead monthly release cycles with precision, covering image creation and publishing (OS, App, Platform layers) and GPO updates.

• Conduct proactive platform maintenance and health monitoring to anticipate and mitigate issues before they arise.

• Develop and maintain comprehensive documentation and implement innovative strategies to enhance platform scalability and stability.

• Mentor junior VDI team members, guiding their development and facilitating the onboarding of new staff to bolster our team's expertise.

What you bring to the table: 

• 10+ years of experience in Citrix environments, with at least 5 years in a senior role

• Expertise in Citrix Virtual Apps and Desktops, Citrix Cloud, PVS, FSLogix, WEM, NetScaler, and App Layering.

• Experience in cloud technologies and services, specifically Azure, Google Cloud Platform (GCP), and AWS, including building, patching, and administration.

• Strong proficiency with Windows Server, Active Directory, and GPOs.

• Proven experience managing Windows 11 virtual desktop infrastructure in a large-scale environment.

• Proficiency in scripting and automation strategies, particularly with PowerShell.

• Demonstrated ability to work independently, taking ownership of platform performance and stability.

• Excellent communication, leadership, and collaborative skills, with a proven track record of mentoring team members.

• Citrix certifications such as CCA-V, CCP-V, or CCE-V is a plus

• Experience with agile methodologies or relevant product management certifications.

• Familiarity with ITIL practices and DevOps principles is a plus.

• Experience using monitoring and performance optimization tools, such as ControlUp and Director.

• A strong focus on innovation, with a history of proposing and implementing forward-thinking solutions.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country. 

• No Canadian work experience required however must be eligible to work in Canada 

#LI-Hybrid 

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.