Claims Manager, Specialty (Intact Public Entities)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

At Intact Public Entities, we’re ensuring our municipal and community service organizations are protected by providing them with a comprehensive and unique insurance program. We help contribute to their success and that’s something we’re proud of. Working here means predicting and protecting against standard and complex risks with and delivering unsurpassed value-added services. We can’t do it without you. You’ll get to be a part of a trusted name in insurance with an entrepreneurial culture that’s here to amplify your expertise.

As a Claims Manager, Specialty at Intact Public Entities (IPE) you will lead a team of Specialty Claims staff.  This team is responsible for the management of Specialty Lines claims such as complex liability, property, E&O, and other municipal and public entity claims.  Your claims experience and strive for excellence will help you successfully manage the day-to-day operations of your teams. Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do.  Your core values are a great fit with ours:  Integrity, Respect, Excellence, Customer-Driven and Generosity.  

We are a hybrid environment and this role is located in Cambridge, Ontario.

What you’ll do here:

• Manage the day-to-day operation of your team to achieve essential business goals and meet customer service expectations. 
• Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues or concerning large losses. Settle large or complex claims within own authority or escalate as necessary.
• Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
• Work closely with your Director of Claims to develop strategies, long term and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions.
• Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.
• Provide your expertise on claims matters including policy interpretation, liability and quantum determination, and settlement negotiation.
• Maintain work-product (inter alia claims adjudication, file management and communications with internal and external stakeholders) quality control of high standards.
• Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning and career development for your team of claims file handlers.
• Under the Hybrid Return-To-Office model, you will maintain a virtual and physical touchpoint with your leaders and team.

What you bring to the table:

• Experience with or exposure to Specialty Insurance Claims (Complex Casualty, E&O, Property, Municipal and Public Entity)  
• Excellent claims technical skills with a deep understanding of insurance coverage issues.
• Proven leadership skills with experience coaching and mentoring.
• Excellent customer, communication, and interpersonal skills – you can relate to anyone!
• Skilled in the Intact Leadership Success Factors: Live Our Values; Care for People; Be Open and Honest; Take Accountability; Drive Change.
• Positive attitude while adapting to changing priorities and taking ownership of work.
• Self-starter with the ability to work independently under minimal supervision.
• University Degree, CIP designation, legal background or any combination of training and experience deemed relevant for the role.

This role is eligible for employee referral bonus. #myReferrals3000

This posting expires 01/September/2025 at 11:59pm EST

#LI-HYBRID

#IPE

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.