Claims Manager - Property Appraisal

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

128,300 - 156,800

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We're looking for a Claims Manager - Property Appraisal Team, to join our growing team!

What you'll do here:  

• Lead a team of technical experts in the field of construction, estimate writing, and property loss emergency response, as well as teams that support the claims handling operation.

• Analyze data and results to assess process efficiency.

• Work closely with colleagues in supply chain management to maintain a feedback loop that keeps our teams and vendors mutually well informed.

• Lead and coordinate the activities of the team to achieve profitability, efficiency and customer satisfaction objectives.

• Problem-solve and innovate to drive continuous improvement of operational processes.

• Participate in certain national committees.

• Participate in the development and implementation of your business plan and implement the necessary structures to achieve the department's objectives.

• Participate in the preparation of operating budgets.

• Manage the performance of your team and support the Unit Managers in the implementation of development plans and recovery plans.

• Be involved in the management of complaints that cannot be resolved by the Unit Managers.

• Identify training needs and coordinate follow-through.

• Actively participate in the claims department's response to weather disasters. 

What you bring to the table:

• University degree or any combination of training and experience deemed relevant for the role

• At least 5 to 10 years of team management experience 

• Strong knowledge of personal and commercial lines and Property loss or liability insurance

• Excellent computer skills and knowledge. Strong skills in MS Excel and Power BI report navigation is an asset.

• Cares about people

• Bilingual (French and English) is an asset.

Posting expires June 3, 2026 11:59 PM EST.

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid  

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Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.