Claims Adjuster II, Casualty

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

69,200 - 84,600

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for an Internal Claims Adjuster – Casualty, to join our growing team!

 

As an Internal Claims Adjuster, Casualty, you will help customers over the phone with their casualty claims, mainly in the area of property damage and primarily in Personal Lines insurance (claims of $100,000 or less).

 

You will also help with other types of casualty files as needed. You will guide customers through the various stages of their claim: analyze the admissibility of the claim, conduct an investigation to determine the potential liability of the insured and/or third parties, evaluate the damages claimed and negotiate a settlement with the third party if appropriate.

 

What you’ll do here:

• Listen to the customer and clearly explain the claim handling process, answer questions and deliver service that goes beyond the customer’s expectations.
• Analyze the customer’s insurance policy and clearly explain what coverages they have in relation to the claim.
• Gather versions of events about the circumstances of the loss from policyholders, third parties and other stakeholders.
• Evaluate the potential liability of the insured and/or third parties based on relevant and well-substantiated investigation findings.
• Evaluate whether the damages claimed against the insured are reasonable and well founded.
• Communicate effectively with the customer to inform them of developments.
• Annotate and document your file in accordance with the company’s standards and guidelines.
• Effectively negotiate claims with third parties, as needed.
• Manage expenses and eternal costs.
• Actively collaborate with departments such as Claims Assignment, Collections, Underwriting, Appraisal, etc.
• Assist in responding to catastrophes when they occur.

 

What you bring to the table:

• 5A Claims Adjuster Licence.
• College diploma and/or training that is equivalent and/or deemed relevant.
• Six months to one year of experience as a claims adjuster with some experience handling casualty claims, an asset.
• Bilingualism (English/French) – For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
• Customer focus.
• Comfortable managing a high volume of calls.
• Fast learner.
• Ability to communicate effectively and simplify the claims process for the customer.
• Analytical and summarizing skills.
• Intellectual curiosity.
• Ability to plan, organize and formulate a strategy.
• Ability to adapt to different situations.
• Negotiation skills.
• Enthusiasm, independence, efficiency and ability to work as part of a team.

 

#LI-Hybrid

#LI-LA1

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.