Claims Adjuster I, Property

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

59,300 - 72,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are seeking an Internal Property Claims Adjuster for our growing team!

As an Internal Property Claims Adjuster – Home Insurance, you’ll be central to what we do best: helping people. You’ll work alongside an enthusiastic and diverse team of claims adjusters who support our customers as they recover from unexpected events.

Your compassion and strong technical skills will make you a valuable part of our team, and in return, we’ll offer exciting opportunities to investigate and manage property losses and complex claims for both our personal and commercial lines. With over 75 different roles across our Claims Department, you’ll find countless opportunities to grow your career in the direction that inspires you most.

Every unique situation and property claim will showcase your ability to handle details with care. You’ll review individual files, meet with insureds and witnesses, maintain clear and well-organized documentation, and analyze policy terms to assess liability and settlements.

What you’ll do here:

• Open new claims over the phone with customers, then ensure the situation is handled immediately.

• Analyze information gathered, determine claim validity, investigate the circumstances, identify causes and reassess damage evaluations as needed.

• Interview policyholders and/or witnesses to gather their accounts of events.

• Use tools efficiently.

• Determine subrogation in claim files.

• Manage reserves effectively.

• Manage your office and priorities efficiently,

• Check the insured’s policy details to determine coverage.

• Collaborate effectively with various teams, including appraisal, underwriting and subrogation.

• Ensure effective cost management.

• What you bring to the table

• Class 5a and/or 5b claims adjuster licence

• At least one to two years of experience as a claims adjuster

• Solid understanding of insurance products

• Strong time-management skills

• Excellent written and oral communication skills

• A good understanding of the claims process

• Consistent performance and productivity 

• Bilingualism (English and French): Required for handling claims from English-speaking clients on a regular basis

#LI-LA1

#LI-Hybrid

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.