Business Analyst II, OPL

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We have a great opportunity for a forward-thinking, self-motivated Business Analyst to join our Claims Operations & Planning team, for our Digital & AI initiatives.  Acting as the link between business, IT, and Labs. Your ultimate goal will be to help ensure that we’re building the right products and processes to support a second-to-none customer experience using machine learning, data science, software engineering, AI, agility, UX and design thinking.

What you’ll do here:

• Be in partnership with – and seek feedback from – different business experts, managers, and teams to help re-engineer and modernize our Claims processes.

• Work with our Operations, Data Lab and IT partners to translate vision into specifications based on roadmaps.

• Facilitate & lead workshops to document current business processes and technical systems and help to identify potential efficiencies.

• Translate business requirements into stories.

• Document end-to-end processes, including analysis of impacts.

• Guide and co-ordinate the plan, design, execution, and validation of test cases.

• Actively participate in planning, demos, committees, and retrospectives.

• Support change management planning and delivery.

• Communicate project progress accordingly to those involved and/or impacted.

• Support the engagement and efficiency of the team.

• Be the key point of contact to provide clarification and information and remove impediments.

What you bring to the table:

• Experience documenting and analyzing work processes and working with operational teams to improve those processes.

• Digital and/or AI project delivery experience.

• At least 3 years of Business Analyst experience.

• P&C Insurance and claims experience, an asset.

• Experience working in an agile Scrum / matrix environment, an asset.

• Excellent oral and written communication skills.

• Fantastic presentation skills – plus excellent working knowledge of PowerPoint and Visio.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.  

• No Canadian work experience required however must be eligible to work in Canada. 

You are:

• Big-picture thinking, with a laser focus on details.

• Skilled at translating complex subjects into themes that are easy to understand.

• A true people person and a natural collaborator.

• Exceptionally organized, comfortable with ambiguity, and can embrace change.

• Forward thinking, with an innovative mindset.

• Excellent leadership and problem-solving skills.

• Self-driven, entrepreneurial – a natural project leader.

• Skilled at building relationships.

• Creative, analytical, and curious.

• Adept at pivoting and leading others through change.

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.