Claims Assistant II

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re seeking a detail-oriented Claims Assistant (II) to support our property claims adjusters with high-quality clerical and administrative tasks. In this support role, you will review incoming claim content and documentation for completeness and accuracy, organize and label files, enter and verify data in claims systems, and help ensure timely progression of claims. This position is ideal for someone with strong attention to detail, excellent organization, and a service mindset.

What you'll do here:        

• Accurately enter claim details, notes, and document metadata into claims management systems.
• Review incoming claim submissions (photos, estimates, invoices, statements) for completeness and clarity.
• Collaborate with adjusters and other team members for evaluating contents on Schedule of Losses, Calculating ACV and RCV.
• Send and track standardized correspondence and requests using approved templates.
• Serve as a point of contact for basic documentation questions; escalate complex inquiries.
• Perform quality checks to ensure compliance with internal standards and regulatory requirements
• Identify process improvements to management.
• Other tasks such as: CAT Coding, reviewing low complexity files to move to closure, providing quality checks to temporary staff.

What you bring to the table:

• College Diploma including business/administration training or any combination of equivalent education and experience.
• Minimum of 1 year of work experience.
• Ability to consistently perform at a superior level with respect to both the accuracy and volume of work completed.
• Effective communications skills with an emphasis on customer service.
• Strong computer skills of with standard office applications including strong data entry skills.
• No Canadian work experience required however must be eligible to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.