Accident Benefits Adjuster

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

69,200 - 84,600

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for Accident Benefits Adjusters to join our growing team!

Please note an increased in-office presence will be required for the first 6 months of employment to ensure proper development and growth in this role.

At Intact Insurance, we believe insurance is not about things, it’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none customer experience and create an inspiring workplace for our employees to thrive in and “grow with us”.

What you'll do here:                                                   

• Analyze and interpret insurance policy wording to determine coverage and evaluate entitlements that are fair and equitable

• Communicate in a timely and respectful manner with customers, claimants, lawyers and insurers to settle claims and report findings and settlements

• Conduct investigations and obtain additional information such as medical examinations, customer medical or employment history as required to clarify and/or justify a claim

• Ensure all cases are clearly documented and comply with legislative requirements

• Identify process improvement needs and recommend changes to policies or procedures to improve quality service and competitiveness

What you bring to the table:     

• Post-secondary education in a health-related field or have worked in a medical setting and are proficient in understanding medical terminology

• Previous claims adjusting experience'

• Experience handling Accident Benefits claims is an asset

• Working toward the Chartered Insurance Professional (CIP) designation is an asset

• Have a strong ability to multitask and thrive in a fast-paced environment

• Approach each claim with a collaborative mindset which focusses on the needs of the customer and respects the parameters of the policy wording

• A skilled verbal and written communicator, enabling you to foster strong business relationships

• Compassionately listen to the customer, lead the conversation to gather and accurately document all required information, and efficiently evaluate the situation to make thoughtful, timely decisions

• Demonstrated passion for investigation and root-cause analysis, enabling you to spot red flags and identify effective solutions while adhering to policy parameters

• Go above and beyond for our customers and your colleagues because you truly want to make a difference

• Exhibit strong desk management and organizational skills

• Strong desire for personal growth and continuous learning

#LI-Hybrid   

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.